ACQUITY PDA detector does not communicate with Empower software - WKB18968
Article number: 18968
SYMPTOMS
- Empower software shows instrument failure when trying to set up instrument method
- Blinking red light for ACQUITY PDA detector
ENVIRONMENT
- Empower
- ACQUITY PDA
CAUSE
IP address conflict
FIX or WORKAROUND
- Remove the instrument IP address from the Waters DHCP Server Configuration window.
- Shut down the computer.
- Shut down the system.
- Turn on the computer and log in.
- Turn on the ACQUITY system starting with the sample manager.
ADDITIONAL INFORMATION
id18968, A-30PDA, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP, UPAPDA, UPARPPDA, UPBSMIVD, UPC2PDA, UPIBSMIVD, UPLCCOLHTR, UPNBINARY, UPPDA, UPPDAARC, UPPDAARCB, UPPDA-E, UPPDA-L, UPPDALTC, UPPDATC, UPPPDA, UPSMIVD, UPSMPMGR