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Waters

No communications with ACQUITY UPLC - WKB17518

Article number: 17518

SYMPTOMS

  • Inlet status has no lights
  • Pressure and flow readbacks are frozen
  • Resetting communications and/or resetting the individual instruments through the software does not help

ENVIRONMENT

  • ACQUITY UPLC
  • Q-Tof Premier
  • MassLynx

CAUSE

External network hub is overheating.

FIX or WORKAROUND

Pull the network hub out a little from its compartment to increase the air flow around the unit.

ADDITIONAL INFORMATION

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