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Waters

Ethernet instruments do not appear in Node Properties in Empower 3 - WKB15099

Article number: 15099

SYMPTOMS

  • Only IEEE instruments appear in Node Properties

ENVIRONMENT

  • 2695 (IEEE connection)
  • 2489
  • 2998
  • 2489 and 2998 connect to a switch box

CAUSE

Bad switch box

FIX or WORKAROUND

To confirm that the switch box is to blame, plug one detector's Ethernet cable directly into the instrument LAN card and scan for instruments. If it now appears, repeat this using a different Ethernet cable to rule out a bad cable. If it still appears in Node Properties, replace the switch box.

ADDITIONAL INFORMATION

2489, 2489B, 2489SFC, 2690, 2690D, 2690DUPGD, 2690UP, 2695, 2695D, 2695DE, 2695DEB, 2695DUP, 2695E, 2695EB, 2695INERT, 2695UP, 2998, 2998B, ALLCOLCLR, ALLCOLHTR, ALLCOLHTRB

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