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ACQUITY UPLC Sample Manager remains idle and MS shows "Waiting for inlet start 1" when submitting a sample list in MassLynx - WKB123912

Article number: 123912

SYMPTOMS

  • ACQUITY UPLC Sample Manager remains idle and MS shows "Waiting for inlet start 1" when submitting a sample list in MassLynx
  • Resetting communications in Inlet Method Editor > LC does not resolve issue

ENVIRONMENT

  • MassLynx
  • ACQUITY UPLC

CAUSE

MassLynx lost communication with the module.

FIX or WORKAROUND

  1. Close MassLynx.
  2. Run C:\Program Files (x86)\Waters Instruments\Bin\StopAcquityProcesses.cmd.
  3. Open MassLynx and the inlet method editor and test.

ADDITIONAL INFORMATION

 

id123912, comms, MLYNX, MLYNXV41, SUPMM, UPBINARY

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