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Error: Stopped flow due to loss of remote communications observed in ACQUITY console - WKB12164

Article number: 12164

SYMPTOMS

  • Status LED blinking red
  • Error displayed in control panel: Stopped flow due to loss of remote communications.

ENVIRONMENT

  • ACQUITY H-Class Quaternary Solvent Manager (QSM)
  • QDA
  • Empower personal

CAUSE

Communication was lost between the system and the workstation.

FIX or WORKAROUND

  1. Restart the instruments. 
  2. Restart the workstation and ensure that the workstation is powered-on prior to powering-on the instrumentation. 

ADDITIONAL INFORMATION

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