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Waters

Faulty IEEE-488 cable leading to instrument failure in Empower - WKB11151

Article number: 11151

SYMPTOMS

  • Getting a communications error in the Empower Message Center
    • "System Idle Instrument Failure" observed
  • There is no conflict between IEEE address selection and the other instrument modules in the system
  • Instrument method and system configuration match up properly
  • IEEE cables are connecting properly. There is no dust, moisture, or corrosion in the connectors.

ENVIRONMENT

  • Empower Software
  • All instrument hardware using IEEE-488 communications

CAUSE

  • Faulty IEEE Cable
    • Swapping known good cable directly to the failing instrument module isolated the problem to a bad cable

FIX or WORKAROUND

  1. Replace the IEEE Cable

ADDITIONAL INFORMATION

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