No communications with LC-MS system on waters_connect - WKB294321

SYMPTOMS

• No communications with the ACQUITY system or Xevo G2-XS through the system console
• Rebooting the PC and EPC makes no difference
• CrowdStrike antiviral software recently installed and updated

ENVIRONMENT

• waters_connect workstation
• waters_connect network

CAUSE

• CrowdStrike firewall and antiviral scanning settings

FIX or WORKAROUND

1. Review antiviral exclusions and third-party firewall settings as described in the installation guide (715008270).
2. Disable "AI Learning" feature, especially on the LND

ADDITIONAL INFORMATION