UNIFI MassLynx imports fail from a network share - WKB265166
Article number: 265166
SYMPTOMS
- UNIFI MassLynx imports fail from a network share when the user is logged in with their domain user account
- Data agent logfile contains error "SignalR hub message receipt not received"
- OR The same error appears in the import task window
ENVIRONMENT
- waters_connect 3.1.0
- waters_connect 3.2.0
CAUSE
Periods (full stops) are used in domain usernames.
CRI-5342 - Periods (full stops) are used in domain usernames OR Hostname contains a leading number or unsupported characters. Supported characters for a hostname are alphanumeric and the hypen "-" character
FIX or WORKAROUND
- Log in using a domain account that has no period in the username.
- Update the workstation hostname to have a Leading letter e.g. 569HJYUZ altered to A-569HJYUZ and then reinstall the UNIFI App on the workstation.
This issue is now fixed in UNIFI 3.8.0 included in waters_connect 3.3.0
ADDITIONAL INFORMATION
id265166,