UNIFI MassLynx imports fail from a network share - WKB265166

SYMPTOMS

• UNIFI MassLynx imports fail from a network share when the user is logged in with their domain user account
• Data agent logfile contains error "SignalR hub message receipt not received"
• OR The same error appears in the import task window
  
  

ENVIRONMENT

• waters_connect 3.1.0
• waters_connect 3.2.0

CAUSE

• FIXED IN waters_connect 3.3.0
• Periods (full stops) are used in domain usernames.
• CRI-5342 - Periods (full stops) are used in domain usernames OR Hostname contains a leading number or unsupported characters. Supported characters for a hostname are alphanumeric and the hypen "-" character

FIX or WORKAROUND

• Log in using a domain account that has no period in the username.
• Update the workstation hostname to have a Leading letter e.g. 569HJYUZ altered to A-569HJYUZ and then reinstall the UNIFI App on the workstation.

This issue is now fixed in UNIFI 3.8.0 included in waters_connect 3.3.0

ADDITIONAL INFORMATION

Reviewing the x:\ProgramData\Waters\Logs\Capture\UnifAgent log file may show the issue with the OS user name in use . If you query/find this string in the log 

UnifiAgentClient_1: SendMessageWithReceipt: Sending CaptureRAWFolders to

The Windows OS user name will be displayed  followed by @ the the hostname of the WS or server . If the user name is not complete then the issue is caused by having the "." in the login name . Prior to the fix in 3.3 the software interpreted  the "." as a full stop so no other characters we prvoed for the user name .