Immediate error "Unexpected fault has occurred" when submitting samples in UNIFI - WKB68601
Article number: 68601
SYMPTOMS
- As soon as the sample list starts, it flips from "Submitting Samples, Waiting for Status" to "Error" in the Sample list controls pane; the error says "Unexpected fault has occurred" (see example below)
- All of the instruments in the system were green and controllable prior to submission
- All health checks enabled, but nothing appears in the console logs
- In the data audit trail, a timestamp event says "Critical Error encountered under the Data Management Category"
ENVIRONMENT
- UNIFI 1.9.4 Network
CAUSE
Corrupt analysis method
FIX or WORKAROUND
Revert to a previous version of the analysis method or make a new analysis method.
ADDITIONAL INFORMATION
id68601, SUPUNIFI, UNIFISVR, UNIFISW18, UNIFOPT, UNIFQLIC, UNIFSW17, UNIFSW18, UNIFSW19, UNIFWGLIC, UNIFWKLIC