Skip to main content
Waters

Immediate error "Unexpected fault has occurred" when submitting samples in UNIFI - WKB68601

Article number: 68601

SYMPTOMS

  • As soon as the sample list starts, it flips from "Submitting Samples, Waiting for Status" to "Error" in the Sample list controls pane; the error says "Unexpected fault has occurred" (see example below)

error.JPG

  • All of the instruments in the system were green and controllable prior to submission
  • All health checks enabled, but nothing appears in the console logs
  • In the data audit trail, a timestamp event says "Critical Error encountered under the Data Management Category"

ENVIRONMENT

  • UNIFI 1.9.4 Network

CAUSE

Corrupt analysis method

FIX or WORKAROUND

Revert to a previous version of the analysis method or make a new analysis method.

ADDITIONAL INFORMATION

 

id68601, SUPUNIFI, UNIFISVR, UNIFISW18, UNIFOPT, UNIFQLIC, UNIFSW17, UNIFSW18, UNIFSW19, UNIFWGLIC, UNIFWKLIC

Not able to find a solution? Click here to request help.

  • Was this article helpful?