UNIFI options license activation fails with error "no base license" - WKB60601
Article number: 60601
SYMPTOMS
- Cannot activate UNIFI options license
- Error "No base license"
ENVIRONMENT
- UNIFI 1.9.4
CAUSE
The option license and base license are not tied to the same customer account number (sold-to number).
FIX or WORKAROUND
Contact your local Waters Support Team to check the account number associated with each license.
ADDITIONAL INFORMATION
id60601, SUPUNIFI, UNIFISVR, UNIFISW18, UNIFOPT, UNIFQLIC, UNIFSW17, UNIFSW18, UNIFSW19, UNIFWGLIC, UNIFWKLIC