UNIFI options license activation fails with error "no base license" - WKB60601
Article number: 60601
SYMPTOMS
- Cannot activate UNIFI options license
- Error "No base license"
ENVIRONMENT
- UNIFI 1.9.4
CAUSE
The option license and base license are not tied to the same customer account number (sold-to number).
FIX or WORKAROUND
Contact your local Waters Support Team to check the account number associated with each license.
ADDITIONAL INFORMATION