Communication issue with ACQUITY PDA in UNIFI workgroup - WKB51168

SYMPTOMS

• When resetting the PDA, it initially shows green/idle in the console pane, but it then switches to red and shows communication error
• All other components have good communications

ENVIRONMENT

• ACQUITY PDA
• UNIFI Workgroup

CAUSE

Unknown

FIX or WORKAROUND

1. Take the system offline and close UNIFI.
2. On the LND, stop the Waters Service Host service and restart it; ensure that it restarts with no errors.
3. On the UNIFI client, open UNIFI software, navigate to Device Management > Laboratory Network Devices and reset the device.
4. Bring the system back online.
5. Verify that communications to the PDA are satisfactory.

ADDITIONAL INFORMATION