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"Communication Error: Communication with the service has been lost and cannot be recovered..." in UNIFI - WKB27964

Article number: 27964

SYMPTOMS

  • "Communication Error: Communication with the service has been lost and cannot be recovered..." after a short period of time running the instrument on a UNIFI client PC
  • Instrument may continue to run and buffer on the LND

ENVIRONMENT

  • UNIFI 1.8.2
  • UNIFI Server (Client and LND) setup

CAUSE

The hard drives were set to turn off after some period of time (e.g., 20 minutes), rather than set to NEVER.

Note: Issue may be a result of corporate IT updates pushed out over a weekend, even if computer had hard drives set to NEVER.

FIX or WORKAROUND

  1. On the client PC, go to Control Panel > Power Options > Advanced Settings > Hard Disk > Turn Hard Disk off after.
  2. Type in NEVER.
  3. Click Apply, and click OK.

ADDITIONAL INFORMATION

Communications Error.jpg

comms, SUPUNIFI, UNIFISVR, UNIFISW18, UNIFOPT, UNIFQLIC, UNIFSW17, UNIFSW18, UNIFSW19, UNIFWGLIC, UNIFWKLIC

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