Why does UNIFI/waters connect Laboratory Network Device (LND) display status 'unknown' ? - WKB225661
Article number: 225661
SYMPTOMS
- LND status is 'unknown'
- Instrument control is not possible
- Cannot reset the LND or put the LND 'online'
ENVIRONMENT
- UNIFI 1.9.4 Network
- waters_connect Network
CAUSE
Communication issue between the application server and LND
FIX or WORKAROUND
- Reboot the server and LND to resolve the issue
- Once completed the LND should be 'online' or can be placed 'online' if needed
ADDITIONAL INFORMATION
id225661, comms, SUPWC, UNIFLND, UNIFLND02, UNIFLND3