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Waters

Sample set stopped shortly after submission in UNIFI is stuck in acquire - WKB13987

Article number: 13987

SYMPTOMS

  • Instrument and analysis are stuck in acquire
  • Cannot submit a new sample set because it says "waiting for the previous sample set to complete"

ENVIRONMENT

  • UNIFI Workgroup

CAUSE

Sample set was stopped too quickly.

You must wait until the injection has completed and the acquisition has started in order to stop a run.

FIX or WORKAROUND

  1. Exit the client.
  2. Power-off the LND.
  3. Reboot the server.
  4. Wait for the watservicehosts to start on the server.
  5. Power-on the LND.
  6. Log in to the client.

ADDITIONAL INFORMATION

 

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