Empower connectivity issues; connection to chromatography system lost - WKB305793
Article number: 305793
SYMPTOMS
- Empower connectivity issues; connection to chromatography system lost
ENVIRONMENT
- Empower 3.8.1
- Windows 10 installed on LAC/Es
- Windows Server 2022 installed on terminal server
CAUSE
McAfee Enterprise and FireEye have merged as a new company under the name Trellix. Trellix (formerly known as FireEye Endpoint Security) is a modern endpoint protection (antivirus) software, installled on LAC/Es.
FIX or WORKAROUND
Deactivate and uninstall Trellix.
ADDITIONAL INFORMATION
id305793, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP