HDX-2 loses communication with ACQUITY inlets - WKB24002
Article number: 24002
SYMPTOMS
- HDX loses communications to inlet at four-hour labeling time point
ENVIRONMENT
- HDX-2
- MassLynx
- HDX Manager
- ACQUITY M-Class BSM
- ACQUITY M-Class ASM
CAUSE
- Possible memory leak
- Possible slow Ethernet switch on HDX Manager
FIX or WORKAROUND
- Reboot computer, ACQUITY M-Class BSM, and ASM, as well as HDX manager, prior to a long run.
- Use an external Ethernet hub to connect the ACQUITY inlet pumps and the PAL RTC. Then, connect the Ethernet hub to the back of the HDX Manager.
ADDITIONAL INFORMATION