The light for port connection between the switch and the computer is not steadily on, and communication fails - WKB199134

SYMPTOMS

• The light for port connection between the switch (TP-Link) and the computer (Dell) is not steadily on
• In DHCP service, the e2695, 2998, and 2475 display IP address but no "Type"
• 2998 and 2475 instrument control software is properly installed
• The instruments do not show up in loader.exe or on the Instruments tab of node properties

ENVIRONMENT

• Alliance Separations Module e2695
• 2998 PDA Detector
• 2475 Fluorescence Detector
• Empower software

CAUSE

Computer integrated network card failure

FIX or WORKAROUND

Use an external USB expansion 100-Mb network port converter.

ADDITIONAL INFORMATION

You can also replace the computer motherboard or add a PCIe network card to solve the problem.