SDMS cannot archive newly restored projects in Empower - WKB98049

SYMPTOMS

• Newly restored projects cannot be archived
• AA log shows the following:

Archive scan with no files archived for command id 1. {"NG9DB_SDMS","OQFile_Emp_AY20200526","EmpowerArc"} {"Waters Corp.","Empower-3 Projects","0"}.{Summary : (Total Scanned Files = 0)(Start Time = xx/xx/xxxx x:xx:xx AM/PM)(End Time = xx/xx/xxxx x:xx:xx AM/PM)(Total Time = 0h 0m 0s)}.

• The process log shows that newly restored projects are not candidates for the archive

ENVIRONMENT

• NuGenesis 9 SDMS
• NuGenesis 9 Data Adapters Release 4

CAUSE

The Empower server and the SDMS file capture server/Empower Client are in different time zones.

FIX or WORKAROUND

Adjust the file capture client time zone to match with Empower time zone.

ADDITIONAL INFORMATION