Two "UNIFI" printers are installed with the UNIFY printer in NuGenesis 9 - WKB69305

SYMPTOMS

• Two printers using the Waters UNIFI driver are installed with the NuGenesis UNIFY printer: "Waters Internal Queue -- Do Not Use" and "Waters UNIFI Printer"

ENVIRONMENT

• NuGenesis 9 SDMS

CAUSE

A defect in the UNIFY installer in NuGenesis 9

FIX or WORKAROUND

Delete the "Waters UNIFI Printer" queue in order to reduce user confusion between the "UNIFY" and "UNIFI" printer names:

• Windows Server 2012, Server 2016, and Windows 10:
  1. Open the Devices and Printers page in the control panel.
  2. Select the UNIFI printer displayed, either "Waters UNIFI Printer" or "Waters Internal Queue -- Do Not Use".
  3. Right-click the printer and choose Delete printer queue > Waters UNIFI Printer.

ADDITIONAL INFORMATION

Defect report CRI-649 was filed for this issue.