Empower system audit trail is not archived by NuGenesis SDMS - WKB57607

SYMPTOMS

• The Empower system audit trail is not backed up by NuGenesis
• The following messages are logged in the Archive agent's activity log, depending on whether the SDMS template is Auto or Manual archive of the audit trail:

  • "E ","datetime ","5 ","5 ","Argument 'Start' must be greater than zero. ","Waters.SDMS.WindowsService ","clsEmp2AuditPreProc ","GetProjectList ","1 ",""
    "E ","datetime ","-1 ","-1 ","Backup maa files failed. ","Waters.SDMS.WindowsService ","clsEmp2AuditPreProc ","PerformAuditPreProcess ","1 ",""
    "E ","datetime ","-1 ","-1 ","error in Remote PreProcess method ","Waters.SDMS.EmpowerDAProxy ","clsMillPreProc ","PerformPreProcess ","1 ",""
    "E ","datetime ","-1 ","-1 ","PreProcessor call failed for the remote server: EMP3WIN10VM1 ","Waters.SDMS.EmpowerDAProxy ","clsMillPreProc ","PerformPreProcess ","1 ",""

  • "E ","datetime","57 ","57 ","Logon failure: unknown user name or bad password.
     ","Waters.SDMS.WindowsService ","clsEmp2AuditPreProc ","GetProjectList ","1 ",""
    "E ","datetime","-1 ","-1 ","Backup maa files failed. ","Waters.SDMS.WindowsService ","clsEmp2AuditPreProc ","PerformAuditPreProcess ","1 ",""
    "E ","datetime","-1 ","-1 ","error in Remote PreProcess method ","Waters.SDMS.EmpowerDAProxy ","clsMillPreProc ","PerformPreProcess ","1 ",""
    "E ","datetime","-1 ","-1 ","PreProcessor call failed for the remote server: IBDCLIENT ","Waters.SDMS.EmpowerDAProxy ","clsMillPreProc ","PerformPreProcess ","1 ",""

• The audit trail ".maa" files can be archived by NuGenesis if the Empower audit trail is manually backed up to the scan path

ENVIRONMENT

• NuGenesis 9 SDMS
• NuGenesis 8 SDMS
• Empower 3

CAUSE

• The Empower system audit trail policy for the Project object requires a comment and/or requires identity confirmation;
• The "Short date" format in the OS on the Empower machine is set to other than "mm/dd/yyyy";
• The "Waters SDMS EmpowerDA DataExchange Service" is unable to authenticate to the domain due to an expired password for the computer account

FIX or WORKAROUND

Defect report CRI-207 has been filed for this issue.

• Set the system audit trail policy in Empower:
  • Log in to the Empower configuration manager
  • Click View > System Policies
  • Select the System Audit Trail tab
  • Set the policy for the "Project" object as follows:
    • Comment: Silent
    • Confirm Identity: not selected
  • Click OK
• Set the Short Date format in the OS on the Empower client and server to mm/dd/yyyy
• Move the machine from the domain into a workgroup; restart the machine; add it back to the domain.

ADDITIONAL INFORMATION

See also: Empower system audit trail is not archived by NuGenesis 8 SDMS from Empower 3 SR3