Error: "Problems fetching Empower records" appears when opening the Result Sets view in the Empower browser within NuGenesis LMS - WKB53309

SYMPTOMS

• The following error message appears when opening the Result Sets view of an Empower project within the NuGenesis LMS client:
  • ---------------------------
    Warning
    ---------------------------
    Problems fetching Empower records.
• No data appears in the Result Sets view.
• Data does appear in the other views of the project.
• This error occurs for all users when accessing a specific project through the Empower browser in NuGenesis LMS.
• No errors occur when opening the project's Result Sets tab in the Empower client.

ENVIRONMENT

• NuGenesis 8 LMS
• NuGenesis 8 ELN
• Empower 3
• Empower 2

CAUSE

One or more of the Result Sets in the project does not contain associated results.

FIX or WORKAROUND

1. Ensure that all of the Result Sets in the project have at least one result.
2. Defect report CRI-109 was filed for this issue.
3. You can filter out Result Sets that do not have results using the filters in the LMS Empower browser as follows:
   • Open the project in the Empower client to identify the Result Sets that lack associated results.
   • Select the Result Sets tab in the Empower project window.
   • Double-click each result set.
     • If the view changes to the Results tab, then the Result Set has results. Select the Result Sets tab and repeat with the next set.
     • If the following message appears:
       • ---------------------------
         Project Window
         ---------------------------
         No results are found for specified item(s)!

then the Result Set does not have any results. Filter this Result Set out in the LMS Empower browser.
 

ADDITIONAL INFORMATION