Transfer Application no longer works after in-place upgrade of operating system from Windows 10 to Windows 11 - WKB301440

SYMPTOMS

• Transfer Application no longer works after in-place upgrade of operating system from Windows 10 to Windows 11

ENVIRONMENT

• NuGenesis 8 SDMS
• NuGenesis 9 SDMS

CAUSE

The Windows 11 operating system is not supported for NuGenesis SDMS 8 or the current released version of NuGenesis 9.

Despite this, customers report that the SDMS client applications seem to function on Windows 11.

FIX or WORKAROUND

If you perform an in-place upgrade of Windows 10 operating system to Windows 11, you must uninstall all SDMS client applications and reinstall them after the upgrade to Windows 11.

ADDITIONAL INFORMATION