Error: Waters Generic Instrument COM server. Detector Method Get Configuration Failed - WKB84443
Article number: 84443
SYMPTOMS
- Observe error: "Waters Generic Instrument COM server. Detector Method Get Configuration Failed with error 80004005. Unspecified error"
ENVIRONMENT
- ACQUITY UPLC
- ACQUITY UPLC I-Class
- ACQUITY UPLC H-Class
- MassLynx 4.2
- Lenovo C30 Thinkstation
CAUSE
Adding network to the PC lost communications with the IP addresses on the system components.
FIX or WORKAROUND
- Deconfigure the inlet modules in the inlet editor.
- Remove entries from the DHCP Server Wizard.
- Restart the PC and components.
- Configure the inlet editor.
- Restart instruments.
ADDITIONAL INFORMATION
id84443, comms, LENOVEMP, LENOVMLYNX, LENOVUNIFI, MLYNX, MLYNXV41, SUPMM, UPBSMIVD, UPIBSM, UPIBSM+, UPIBSMIVD, UPISMFL, UPISMFL+, UPISMFTIVD, UPISMFTN, UPISMFTN+, UPLCCOLHTR, UPNBINARY, UPQSM, UPQSM+, UPQSMBIO, UPQSMBIO+, UPSMFTN, UPSMFTN+, UPSMFTNB+, UPSMFTNBIO, UPSMIVD, UPSMPMGR