Skip to main content
Waters Employee Login
 
Waters

Error: Waters Generic Instrument COM server. Detector Method Get Configuration Failed - WKB84443

  1. Last updated
  2. Save as PDF
Article number: 84443

SYMPTOMS

  • Observe error: "Waters Generic Instrument COM server. Detector Method Get Configuration Failed with error 80004005. Unspecified error"

ENVIRONMENT

  • ACQUITY UPLC
  • ACQUITY UPLC I-Class
  • ACQUITY UPLC H-Class
  • MassLynx 4.2
  • Lenovo C30 Thinkstation

CAUSE

Adding network to the PC lost communications with the IP addresses on the system components.

FIX or WORKAROUND

  1. Deconfigure the inlet modules in the inlet editor.
  2. Remove entries from the DHCP Server Wizard.
  3. Restart the PC and components.
  4. Configure the inlet editor.
  5. Restart instruments.

ADDITIONAL INFORMATION

Capture.PNG

id84443, comms, LENOVEMP, LENOVMLYNX, LENOVUNIFI, MLYNX, MLYNXV41, SUPMM, UPBSMIVD, UPIBSM, UPIBSM+, UPIBSMIVD, UPISMFL, UPISMFL+, UPISMFTIVD, UPISMFTN, UPISMFTN+, UPLCCOLHTR, UPNBINARY, UPQSM, UPQSM+, UPQSMBIO, UPQSMBIO+, UPSMFTN, UPSMFTN+, UPSMFTNB+, UPSMFTNBIO, UPSMIVD, UPSMPMGR

Not able to find a solution? Click here to request help.