Skip to main content
Waters

MassLynx installation error in Windows 10: Unable to rename the existing MassLynx directory - WKB66944

Article number: 66944

SYMPTOMS

  • MassLynx installer stops with the following error message: Unable to rename the existing MassLynx directory. Ensure all programs are closed down then restart the installation.

UnableToRenameError.png

ENVIRONMENT

  • MassLynx 4.2
  • Windows 10

CAUSE

Windows Explorer in Windows 10 is locking the installer. This is not a problem with MassLynx.

FIX or WORKAROUND

  1. Cancel the installation.
  2. Restart the MassLynx installer, but do not yet select any installation options.
  3. Close Windows Explorer.
  4. Continue running the installer, selecting the required installation options, and allow the MassLynx installation to complete normally.

ADDITIONAL INFORMATION

Not able to find a solution? Click here to request help.