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Waters

The Xevo TQ-S micro is missing from the MS console - WKB53111

Article number: 53111

SYMPTOMS

  • The Xevo TQ-S micro module is missing from the console
  • The MS system communicates with MassLynx
  • You can acquire samples correctly

ENVIRONMENT

  • Xevo TQ-S micro

CAUSE

The AcquitySettings.xml file is corrupted.

FIX or WORKAROUND

  1. Exit from MassLynx.
  2. In Windows Explorer, navigate to the programs files x86 > Waters Instruments > bin.
  3. Double-click the file StopAcquityProcesses.cmd.
  4. Navigate to the programs files x86 > Waters Instruments > Settings.
  5. Delete the AcquitySettings.xml file.
  6. Open MassLynx.
  7. Open the MS console.

ADDITIONAL INFORMATION

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