ProteinLynx Global Server (PLGS) not processing spectrum data - WKB4582
Article number: 4582
SYMPTOMS
- With MSe data, after pressing Start, the job viewer shows Apex3D has started, but the job stops responding at 0% completed.
- With DDA data, processing fails to respond.
- This may or may not produce an error message.
- C:/PLGS3.0.x/log/Processor.txt or C:/PLGS3.0.x/log/ProteinLynxBrowser.txt log files contain a number format errors similar to the one shown here:
- 06/09/17 12:08:16 Thread[55] (Error) Type : java.lang.NumberFormatException: For input string: "785,8398"
- The start of the ProteinLynxBrowser log shows that the Windows language settings are not set to "English".
- WRONG
- 31/08/17 11:41:48 Thread[14] (Info) : Database Version:2.0 Date Created:10-08-2016 03:17:37 Comment:Database Created on:10/08/16 15:17:37 User:skstelder OS Architecture:amd64 OS Name:Windows 7 OS Version:6.1 User Timezone:Europe/Berlin java specification version:1.7 java home:C:\PLGS3.0.1\jre User Language:nl User Country:NL java runtime version:1.7.0_25-b16 PLGS Version: PLGS Build:
- RIGHT
- 22/12/16 09:02:08 Thread[13] (Info) : Database Version:2.0 Date Created:20-10-2016 12:31:50 Comment:Database Created on:20/10/16 12:31:50 User:uknmac OS Architecture:amd64 OS Name:Windows 7 OS Version:6.1 User Timezone:Europe/London java specification version:1.7 java home:C:\PLGS3.0.1\jre User Language:en User Country:US java runtime version:1.7.0_51-b13 PLGS Version: PLGS Build:
- 22/12/16 09:02:08 Thread[13] (Info) : Database Version:2.0 Date Created:20-10-2016 12:31:50 Comment:Database Created on:20/10/16 12:31:50 User:uknmac OS Architecture:amd64 OS Name:Windows 7 OS Version:6.1 User Timezone:Europe/London java specification version:1.7 java home:C:\PLGS3.0.1\jre User Language:en User Country:US java runtime version:1.7.0_51-b13 PLGS Version: PLGS Build:
- WRONG
ENVIRONMENT
- PLGS (all versions)
CAUSE
Customer may have ignored the instructions in the PLGS release notes and incorrectly set the Windows Control Panel > Region and Language > Format to their local region, language, or both. In some cases, typically those from continental Europe, this results in commas being used as decimal points. PLGS cannot recognize the comma as a decimal point, so processing cannot proceed.
FIX or WORKAROUND
- Stop all PLGS processing and close PLGS.
- Confirm that no Apex3D, Peptide3D or iadbs processes are running in the windows task manager. If there are, close them.
- Open the Windows Control Panel and navigate to Region and Language.
- In the Formats tab, set the Format setting to English (United States) or English (United Kingdom) to make the decimal point a full stop/period.
- Press Apply, and then OK.
- Restart PLGS and repeat processing.
ADDITIONAL INFORMATION
At step 3 in the above solution, it might also be possible to keep the format setting as the local language and just change the decimal point setting to a full stop/period.
id4582, SUPPLGS