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Waters

Failed to Obtain Waters GI Pump Status for 2525 pump with MassLynx - WKB2887

Article number: 2887

SYMPTOMS

  • Loss of communications to 2525 pump
  • Error message: "Failed to Obtain Waters GI Pump Status"

ENVIRONMENT

  • MassLynx
  • Inlet Error
  • 2525

CAUSE

General loss of communications error message for pump.

FIX or WORKAROUND

  1. Try the following in this order:
  2. Restart the PC after configuring the inlet system.
  3. Run NetEvaluator to monitor pings to the system - if there are fails, reseat/replace the cables or replace the network switch box.
  4. Reseat the internal cables in the 2525.
  5. Confirm the firmware loaded on the 2525.
  6. Replace the CPU/PCB in the 2525.

ADDITIONAL INFORMATION

 


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