Cannot see recently purchased software on the Digital Software Delivery Platform - WKB287009

SYMPTOMS

• Cannot see recently purchased software on the Digital Delivery Platform 
• User is set up as a software manager
• User is software manager for multiple accounts

ENVIRONMENT

• MassLynx
• Empower
• waters_connect

CAUSE

Wrong account number selected

FIX or WORKAROUND

Click the blue triangle to access different accounts after accessing the Digital Delivery Platform. See example:

ADDITIONAL INFORMATION

For more information, see the Customer Digital Software Delivery and License Quick Start Guide found in WKB238107.