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Random server busy messages on MassLynx - WKB26734

Article number: 26734

This article is part of a troubleshooting path. If the symptoms below do not precisely match your issue, or if the solution has not fixed the issue, consider starting at the beginning of the path using this link

SYMPTOMS

  • Random server busy error messages appear while running samples
  • PC reimaged and software reinstalled; issue still occurs

ENVIRONMENT

  • MassLynx

CAUSE

Customer is using the 192.168.x.x IP address, so there are communication conflicts with the Instrument network.

FIX or WORKAROUND

Change the instrument IP address to an alternative address (172.16.0.1 subnet mask 255.255.0.0).

ADDITIONAL INFORMATION

 

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