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Waters

MS Console Error: ACQUITY TUV Communications Failure - WKB2405

Article number: 2405

SYMPTOMS

  • Cannot run samples due to Communications Failure messages in the MS Console for the ACQUITY TUV
  • Inlet method editor is configured without the ACQUITY TUV
  • MS Console shows the ACQUITY TUV present in the Systems tree
  • ACQUITY TUV is powered-off

ENVIRONMENT

  • MassLynx 4.1
  • Xevo G2-S TOF
  • ACQUITY H-Class
  • ACQUITY TUV
  • ACQUITY FLR
  • Recent switch from an ACQUITY TUV to an ACQUITY FLR detector

CAUSE

  • MS Console still configured for ACQUITY TUV

FIX or WORKAROUND

  1. Exit MassLynx and the MS Console programs.
  2. Run StopACQUITYProcess.cmd found in C:\ProgramFiles (x86)\Waters Instruments\Bin.
  3. Rename ACQUITYSettings.xml to ACQUITYSettings_old.xml found in C:\Program Files (x86)\Waters Instruments\Settings.
  4. Run Waters DHCP Server Configuration.exe found in C:\Program Files (x86)\Waters Instruments.
  5. Remove the IP address for the ACQUITY TUV from the listing that appears.
  6. Restart MassLynx.

ADDITIONAL INFORMATION

 

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