No communications with old FTP type MS; error "Can't load boot file!!" in Hyperterminal log - WKB19532

SYMPTOMS

• Old FTP type MS cannot boot
• Can ping EPC, but it cycles through pings and no pings
• Hyperterminal log shows cycling through the reboot sequence:

  auto-booting...

  boot device: fei
  unit number: 0
  processor number: 0
  host name: bootHost
  file name: /masslynx/vxWorks/vxWorks.cre
  inet on Ethernet (e): 64.1.1.2
  host inet (h): 64.1.1.1
  user (u): Micromass
  ftp password (pw): analysis
  flags (f): 0x0
  target name (tn): vxtarget
  startup script (s): bootHost:/masslynx/vxworks/script.txt
  other (o): fei

  Found FEI device 0x2449 [unit=0 pciBus=1 pciDevice=8 pciFunc=0]

  Attached TCP/IP interface to fei0.
  Attaching network interface lo0... done.
  Loading... User cannot log in.

  Error loading file: errno = 0x212.
  Can't load boot file!!

ENVIRONMENT

• MassLynx
• Quattro Premier
• Quattro Premier XE
• Q-Tof micro
• Q-Tof Premier
• Q-Tof Ultima
• Quattro LC
• Quattro Micro
• Quattro Micro GC
• Quattro Ultima
• Windows 7

CAUSE

Micromass user account is either not present on the PC or is present but disabled.

FIX or WORKAROUND

1. Enable the Micromass account using the check box in User Account Management.

ADDITIONAL INFORMATION

For FTP communications type mass spectrometers, the Micromass account MUST be present and activated and have the analysis password or the instrument cannot communicate.