Cannot open OALogin User Configuration to edit or add new users, groups, or methods - WKB112473

SYMPTOMS

• Unable to edit or add new users, groups, or methods in OALogin User Configuration
• OALogin software freezes with no errors, and the software closes only with the use of Task Manager
• Reloading OALogin does not resolve issue
• Logged in as Administrator with no policies applied

ENVIRONMENT

• MassLynx
• OpenLynx
• OALogin
• FractionLynx

CAUSE

Unsupported antivirus software restricts the permissions of the OALogin software.

Examples: 
Webroot SecureAnywhere Antivirus software (even with exceptions per WKB21150)
Sophos Antivirus Software (even with exceptions per WKB21150) 
Cortex with inadequate exclusions
Windows Defender 

FIX or WORKAROUND

1. Remove the unsupported antivirus software.
2. It may be possible to configure the AV software to allow the OALogin to operate correctly, but this would take careful configuration by local IT (unsupported by Waters).

ADDITIONAL INFORMATION