Skip to main content
Waters Employee Login
 
Waters

No communications with mass spectrometer in MassLynx or ACQUITY MS console after setting up new PC - WKB107107

  1. Last updated
  2. Save as PDF
Article number: 107107

SYMPTOMS

  • No communications with Xevo or SYNAPT in MassLynx or ACQUITY MS console
  • Rebooting PC and Xevo or SYNAPT electronics does not resolve
  • Found: No communications with ACQUITY UPLC system
  • Found: IP address for Instrument LAN in the TCP/IP v4 properties set to 64.1.1.1

ENVIRONMENT

  • MassLynx 4.2
  • Windows 10
  • Xevo TQ-S
  • Xevo TQ-XS
  • Xevo TQ-S micro
  • Xevo G2
  • Xevo G2-S
  • Xevo G2-XS
  • SYNAPT G2
  • SYNAPT G2 S
  • SYNAPT G2 Si

CAUSE

Incorrect IP address set in the TCP/IP v4 properties for the Instrument LAN

FIX or WORKAROUND

  1. Power-off ACQUITY UPLC components.
  2. Put Xevo TQ-S in vacuum override and turn off system electronics using toggle switches on the back of the instrument.
  3. Open the Waters DHCP Server Configuration, either from the desktop icon or from C:\Program Files(x86)\Waters Instruments.
  4. Remove all IP addresses shown in the Waters DHCP Server Configuration.
  5. Close the Waters DHCP Server Configuration.
  6. Open Windows Control Panel.
  7. Open Network and Sharing Center.
  8. Double-click on Instrument LAN in the View your active networks section. (Note: May be named differently. Will be the connection not used for the company network. Rename connection Instrument LAN if necessary.)
  9. Click the Properties button.
  10. Highlight Internet Protocol Version 4 (TCP/IPv4) and hit the Properties button.
  11. Select Use the following IP address.
  12. Set the address to 192.168.0.1. (Note: This address conflicts with the company IP addresses; use 172.16.0.1.)
  13. Set the Subnet Mask to 255.255.255.0. (This applies to either IP address and will likely populate automatically.)
  14. Click OK > OK > Close.
  15. Restart PC.
  16. Open the Waters DHCP Server Configuration (see step 1).
  17. Reboot instrument hardware, one component at at time starting with the component that houses the network switch.
  18. Monitor the Waters DHCP Server Configuration to verify that IP addresses are being assigned and that the correct serial number is being pulled in.
  19. Turn on the Xevo TQ-S electronics last.
  20. When the Xevo TQ-S information is pulled into the Waters DHCP server, open MassLynx and confirm communication with the system.

ADDITIONAL INFORMATION

 

Not able to find a solution? Click here to request help.