Agilent system does not communicate with Empower if Instant Pilot is not plugged in - WKB98377
Article number: 98377
SYMPTOMS
- Without the Instant Pilot plugged in, only the detector component shows in Run Samples
ENVIRONMENT
- Agilent LC
- Empower 3
CAUSE
The CAN cable is not plugged into any component on the system.
FIX or WORKAROUND
Remove the extra cable from the CAN
ADDITIONAL INFORMATION