Agilent system does not communicate with Empower if Instant Pilot is not plugged in - WKB98377
Article number: 98377
SYMPTOMS
- Without the Instant Pilot plugged in, only the detector component shows in Run Samples
ENVIRONMENT
- Agilent LC
- Empower 3
CAUSE
The CAN cable is not plugged into any component on the system.
FIX or WORKAROUND
Remove the extra cable from the CAN
ADDITIONAL INFORMATION
id98377, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP