2489 "Not Connected" error in Empower Run Samples - WKB9642
Article number: 9642
SYMPTOMS
- "Not Connected" error in Empower Run Samples control panel
- Reset and reboot does not resolve
- Node Properties shows status = Yes under OK?
- LED is green on the 2489
- Can ping the detector and get reply
ENVIRONMENT
- 2489 detector
- Ethernet
- Empower 3 personal
CAUSE
Unknown
FIX or WORKAROUND
- Run the repair function in the ICS Deployment Manager (Empower\Instruments\Utilities\DM\DM.exe) .
ADDITIONAL INFORMATION
id9642, 2489, 2489B, 2489SFC, A-10UV, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP