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Waters

Empower error in Run Samples: Communication failure - WKB94308

Article number: 94308

SYMPTOMS

Error message: Communication failure

ENVIRONMENT

Empower

CAUSE

Communication failure.

FIX or WORKAROUND

  1. Close Run Samples.
  2. Go to Configure the System, select Systems, and right-click the system name in the table.
  3. Select Take Offline.
  4. clipboard_ea653823cdd6762de07528b22221996eb.png

    4. Power-off all instruments.

    5. Restart the LAC/E.

    6. Power-on all instruments.

    7. Select Bring Online.

ADDITIONAL INFORMATION

 

id94308, comms, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP

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