"Connection to chromatographic system lost" error occurs when initiating a sample set run by a specific user - WKB91981
Article number: 91981
SYMPTOMS
- A single user account attempting connection to any configured system
- "Connection to chromatographic system lost"
ENVIRONMENT
- Empower 3 FR3 Enterprise
- 10 named user licenses, 10 active users
- No Citrix
CAUSE
Unknown
FIX or WORKAROUND
- Free up a user license by removing an unused account or disabling an account.
- Delete/remove the problematic user account and re-create it.
ADDITIONAL INFORMATION