Corrupted Citrix user profile prevents connection to instruments in Empower - WKB90393

SYMPTOMS

• One or more users are unable to access the instrument.
• The issue exists across all projects.
• Error: "Could not connect to the requested node."
• Other users could access and work normally.

ENVIRONMENT

• Citrix
• Empower FR5

CAUSE

Investigation determined that the users facing the problem had corrupt Citrix profiles. 

FIX or WORKAROUND

Re-create the problem user or users Citrix profile or profiles.

ADDITIONAL INFORMATION

1. Confirmed DCOM settings and followed WKB52566.
2. Removed user access to User Group and granted again.
3. Applied copy preferences to all projects from a working user.
4. Removed user from Empower and created again.