Empower 3 FR 5 Citrix LAC/E communication error - WKB84964
Article number: 84964
SYMPTOMS
- Can log onto Empower from LAC/E
- When trying to connect to LAC/E through Citrix server, encounter COM connection error
- Able to ping LAC/E from file server and Citrix server
- Windows firewall is disabled
ENVIRONMENT
- Empower 3 FR5
- LAC/E32
- Citrix
CAUSE
DCOM settings
FIX or WORKAROUND
Reset DCOM settings as outlined in attached document.
ADDITIONAL INFORMATION