Empower 3 FR 5 Citrix LAC/E communication error - WKB84964
Article number: 84964
SYMPTOMS
- Can log onto Empower from LAC/E
- When trying to connect to LAC/E through Citrix server, encounter COM connection error
- Able to ping LAC/E from file server and Citrix server
- Windows firewall is disabled
ENVIRONMENT
- Empower 3 FR5
- LAC/E32
- Citrix
CAUSE
DCOM settings
FIX or WORKAROUND
Reset DCOM settings as outlined in attached document.
ADDITIONAL INFORMATION
id84964, comms, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP