When data buffering occurs in LAC/Es located in Brazil, the acquisition timestamp is off by an hour compared with the US server time - WKB83824

SYMPTOMS

• When data buffering occurs in LAC/Es located in Brazil, the acquisition timestamp is off by an hour compared with the US server time 
• Issue arose after Brazil stopped participating in daylight savings time

ENVIRONMENT

• Empower 3 Feature Release 4 (FR4)
• Empower 3 Feature Release 5 (FR5) 
• Enterprise / Client server

CAUSE

Empower is using an Oracle time zone file that is not at version 34. (Oracle fixed the issue in version 34.)

FIX or WORKAROUND

1. If you have your own Oracle license, download and install the correction from article on the Web: Updated DST Transitions and New Time Zones in Oracle RDBMS and OJVM Time Zone File Patches (Doc ID 412160.1, last updated on November 05, 2019).

2. If you do not have your own Oracle license, change the Node properties of the Brazil computer.

3. Waters logged this issue in CRI 1187.

ADDITIONAL INFORMATION

Which Oracle DST Timezone patch versions are used in Empower 3? WKB27844

CRI-1035 was opened to add version 34 to the next release.