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Error: "222: external not ready" with Empower and Agilent headspace 7697A - WKB8319

Article number: 8319

SYMPTOMS

  • In the Empower message center error , 7697A  222: external not ready when run is started

ENVIRONMENT

  • Agilent GC 7890B  
  • Agilent Headspace 7697A
  • Empower 3 Service Release 2 Hotfix1

CAUSE

APG setting in method set to active low

FIX or WORKAROUND

  1. Open the Empower Instrument Method
  2. Click on 7697A > General tab
  3. Under hand shake mode, look for polarity > Set it to active high

ADDITIONAL INFORMATION

 

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