Empower run stops in the middle of the run with solvent still flowing - WKB80771

SYMPTOMS

• Run stops in the middle of the run
• Sample set does not complete
• Message Center reports "System Suitability Fault"

ENVIRONMENT

• Alliance HPLC System
• 2695 Separations Module
• 2695D Dissolution Separations Module
• 2795 Separations Module
• ACQUITY APC
• ACQUITY APC Isocratic Solvent Manager
• ACQUITY APC Sample Manager - FTN
• ACQUITY Arc
• ACQUITY Arc Sample Manager FTN-R
• ACQUITY UPLC
• ACQUITY UPLC BSM (example, use other modules as needed)
• ACQUITY UPLC Column Manager
• ACQUITY UPLC H-Class
• ACQUITY UPLC H-Class Bio
• ACQUITY UPLC H-Class Quaternary Solvent Manager (QSM)
• ACQUITY UPLC I-Class
• ACQUITY UPLC H-Class PLUS
• ACQUITY UPLC H-Class PLUS Bio
• ACQUITY UPLC I-Class PLUS
• ACQUITY UPLC M-Class
• nanoACQUITY UPLC
• PATROL UPLC Process Analysis System
• ACQUITY UPLC Process Sample Manager
• ACQUITY UPLC Column Heater
• ACQUITY UPLC PDA Detector
• ACQUITY UPLC Sample Manager 
• ACQUITY UPLC Sample Manager - Flow Through Needle PLUS (SM-FTN PLUS)
• ACQUITY UPLC Sample Organizer
• ACQUITY UPLC Tunable UV Detector
• ACQUITY UPLC FLR Detector
• ACQUITY UPLC RI Detector
• Breeze 2
• Empower 3
• Empower 2
• Empower 3 Personal
• Empower 3 Workgroup
• Empower 3 Enterprise

CAUSE

The Run Samples page is set to "Run and Process" and "Stop on Fault".

This setting forces Empower to check the injection against the processing method. If out of spec, it stops the run.

FIX or WORKAROUND

Set the Run Samples page to "Run Only" or "Continue on Fault".

ADDITIONAL INFORMATION