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Waters

Report signoff delay in Empower 3 - WKB7733

Article number: 7733

SYMPTOMS

  • When reports require multiple signoffs (e.g., signoff1 and signoff2) in Empower, if user A completes signoff1 and logs out and user B logs in to administer signoff2, there is no record of signoff1 or a there is a delay before it appears
  • Issue is reported to occur intermittently

ENVIRONMENT

  • Empower (any)

CAUSE

Users do not have equal permissions for Waters PDF Generator or, in later versions, the Waters Internal Queue - Do not use printer.

FIX or WORKAROUND

  1. Go to Control Panel > Hardware and Sounds > Devices and Printers > Printers and Faxes. Right-click on the Waters PDF Generator or, in later versions, the Waters Internal Queue - Do not use printer icon (see attached screenshots).
    Slide1.PNG
  2. On the Security tab, select Everyone and select Allow for all available permissions.
    Slide2.PNG
  3. Repeat for CREATOR OWNER, click Apply, and click OK.
    Slide3.PNG
  4. Adjust these setting on all Empower client PCs.
  5. Additionally, ensure that Adobe PDF software is up to date and that all Empower folders are excluded from antivirus scanning. Disable Windows Defender and Windows Disk Defragmenter.

ADDITIONAL INFORMATION

 

id7733, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP

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