Type and Name missing in the Waters DHCP Server Configuration window for the Waters TQ Detector. - WKB74144
Article number: 74144
SYMPTOMS
- Type and Name missing in the Waters DHCP Server Configuration window for one instrument in stack.
- IP and MAC address are present
- All components are present for other Ethernet controlled instruments.
ENVIRONMENT
- Empower 3
- ACQUITY UPLC H-Class
- ACQUITY UPLC I-Class
- ACQUITY UPLC
- TQ Detector
- MassLynx
CAUSE
Driver not installed correctly.
FIX or WORKAROUND
- Remove the driver for the instrument.
- Reboot the node.
- Install the driver for the instrument
- Reboot the node.
- Reset the instrument.
ADDITIONAL INFORMATION
id74144, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, MLYNX, MLYNXV41, SUP, SUPMM, TQD, TQDIVD