Empower error message "Method download failed because module is offline!" when running an Agilent LC - WKB64462
Article number: 64462
SYMPTOMS
- Error message "Method download failed because module is offline!" in the Empower Message Center when running an Agilent LC
- Agilent LC instrument internal communication failures
- Agilent LC instrument module temporarily goes to offline state
ENVIRONMENT
- Empower 3 FR2 SR2 HF2
- ICF Support v2.2 with A.02.04
CAUSE
Unknown
FIX or WORKAROUND
Ensure that controller area network (CAN bus) cables are properly connected to the instrument.
ADDITIONAL INFORMATION