Empower error message "Method download failed because module is offline!" when running an Agilent LC - WKB64462
Article number: 64462
SYMPTOMS
- Error message "Method download failed because module is offline!" in the Empower Message Center when running an Agilent LC
- Agilent LC instrument internal communication failures
- Agilent LC instrument module temporarily goes to offline state
ENVIRONMENT
- Empower 3 FR2 SR2 HF2
- ICF Support v2.2 with A.02.04
CAUSE
Unknown
FIX or WORKAROUND
Ensure that controller area network (CAN bus) cables are properly connected to the instrument.
ADDITIONAL INFORMATION
id64462, comms, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP