Skip to main content
Waters

Print setup message pops up when clicking on Preview Publisher in Empower 3 using Citrix - WKB6103

Article number: 6103

SYMPTOMS

  • Print setup message pops up when clicking on Preview Publisher in Empower 3 using Citrix 
  • Click on OK on the print setup message, and then the open report method option pops up
  • Issue with certain users
  • Issue only on one Citrix server

ENVIRONMENT

  • Empower 3 Feature Release 2
  • Citrix server
  • Client server

CAUSE

Unknown

FIX or WORKAROUND

  1. Remove the user's profile from the Citrix server (see your Citrix Admin for details).

ADDITIONAL INFORMATION

 

Not able to find a solution? Click here to request help.