Print setup message pops up when clicking on Preview Publisher in Empower 3 using Citrix - WKB6103
Article number: 6103
SYMPTOMS
- Print setup message pops up when clicking on Preview Publisher in Empower 3 using Citrix
- Click on OK on the print setup message, and then the open report method option pops up
- Issue with certain users
- Issue only on one Citrix server
ENVIRONMENT
- Empower 3 Feature Release 2
- Citrix server
- Client server
CAUSE
Unknown
FIX or WORKAROUND
- Remove the user's profile from the Citrix server (see your Citrix Admin for details).
ADDITIONAL INFORMATION