Agilent ICF 3.1: A "Server Busy" message appears when performing multiple injections, with ALS as the preferred injector, using Empower - WKB60596

SYMPTOMS

• When a sample set has multiple injections on a single line and the ALS is set as the preferred injector in the instrument method, the first injection acquires as expected, but on the second injection a "server busy" error message appears and the acquisition stops

• This occurs only for GC 7890A/B when both Headspace and ALS detection are configured

ENVIRONMENT

• Agilent ICF Support Layer v3.1
• Agilent 7890A/B GC
• Empower

CAUSE

Opened as a defect, INFICFSL-246

FIX or WORKAROUND

Upgrade Agilent ICF to 3.2 or higher (INFICFSL-246 was corrected in Agilent ICF Support Layer v 3.2)

Configure the sample set with only one injection per line.

or

Change the configuration of the system to remove the Headspace.

ADDITIONAL INFORMATION

See related article WKB97026 on GC sample injection.

See article WKB62831 on Splitless injection technique

See article WKB62833 on Split injection technique

See article  WKB62933 on PTV injection technique