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"Connection to chromatographic system lost" error when running samples in Empower 3 - WKB5548

Article number: 5548

SYMPTOMS

  • "Connection to chromatographic system lost" error when running samples in Empower 3
  • All sample set running on the LAC/E stopped

ENVIRONMENT

  • Empower 3 FR1
  • Empower 3 Enterprise

CAUSE

Unknown

FIX or WORKAROUND

  1. PCS #48629 The Empower 3 application exits unexpectedly when attempting to run a sample set that contains a percent sign (%) in the name
  2. Corrected in Empower 3 Feature Release 2 (FR2)
  3. Work-around: Do not use special characters in sample set names in versions prior to Empower 3 FR2

ADDITIONAL INFORMATION

 

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