Skip to main content
Waters

"Connection to chromatographic system lost" error when running samples in Empower 3 - WKB5548

Article number: 5548

SYMPTOMS

  • "Connection to chromatographic system lost" error when running samples in Empower 3
  • All sample set running on the LAC/E stopped

ENVIRONMENT

  • Empower 3 FR1
  • Empower 3 Enterprise

CAUSE

Unknown

FIX or WORKAROUND

  1. PCS #48629 The Empower 3 application exits unexpectedly when attempting to run a sample set that contains a percent sign (%) in the name
  2. Corrected in Empower 3 Feature Release 2 (FR2)
  3. Work-around: Do not use special characters in sample set names in versions prior to Empower 3 FR2

ADDITIONAL INFORMATION

 

id5548, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP

Not able to find a solution? Click here to request help.