"Connection to chromatographic system lost" error when running samples in Empower 3 - WKB5548
Article number: 5548
SYMPTOMS
- "Connection to chromatographic system lost" error when running samples in Empower 3
- All sample set running on the LAC/E stopped
ENVIRONMENT
- Empower 3 FR1
- Empower 3 Enterprise
CAUSE
Unknown
FIX or WORKAROUND
- PCS #48629 The Empower 3 application exits unexpectedly when attempting to run a sample set that contains a percent sign (%) in the name
- Corrected in Empower 3 Feature Release 2 (FR2)
- Work-around: Do not use special characters in sample set names in versions prior to Empower 3 FR2
ADDITIONAL INFORMATION
id5548, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP