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What does the Empower 3 error "database failure connecting to storage server" mean? - WKB54236

Article number: 54236

SYMPTOMS

  • When opening a project, the user gets the error "database failure connecting to storage server"
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ENVIRONMENT

  • Empower 3

CAUSE

The Windows Explorer folder for the problem project in Empower is missing or corrupted.

FIX or WORKAROUND

Determine the Directory name for the project as found in the Configuration Manager Project Directory View Field (Edit View filter to add it) and recreate the folder structure with the Empower project name on the raw data share as seen in the Directory field. If there are multiple projects in the database with the same name under different parent folders, you will see that the project folder may end with a ^1, or ^ and some incrementing number, to distinguish projects from different parents with the same name on the raw data share. The reason for this is that, on the raw data share, the project folder names are a flat file structure with no hierarchy.

ADDITIONAL INFORMATION

This error has also been seen when a project is renamed in the Configure System window.

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