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Empower: "Unable to load Instrument setup information for AgGC" message in report method when using ICF 3.0 - WKB53691

Article number: 53691

SYMPTOMS

  • After upgrading to ICF 3.0, user creates a new instrument method and view in Report Publisher, but the instrument parameters are missing and the following message appears: "Unable to load Instrument setup information for AgGC"

ENVIRONMENT

  • Empower 3
  • Agilent ICF Support v3.0
  • Instrument method
  • Report method

CAUSE

Unknown; PCS 56650 opened.

 

FIX or WORKAROUND

  1. Create a new Instrument method.

ADDITIONAL INFORMATION

There are a few PCS already open for similar issues: PCS 48881 and PCS 56501 (for ICF 2.2).

http://www.waters.com/waters/support...8881&type=INCT
 

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