Empower: "Unable to load Instrument setup information for AgGC" message in report method when using ICF 3.0 - WKB53691
Article number: 53691
SYMPTOMS
- After upgrading to ICF 3.0, user creates a new instrument method and view in Report Publisher, but the instrument parameters are missing and the following message appears: "Unable to load Instrument setup information for AgGC"
ENVIRONMENT
- Empower 3
- Agilent ICF Support v3.0
- Instrument method
- Report method
CAUSE
Unknown; PCS 56650 opened.
FIX or WORKAROUND
- Create a new Instrument method.
ADDITIONAL INFORMATION
There are a few PCS already open for similar issues: PCS 48881 and PCS 56501 (for ICF 2.2).
http://www.waters.com/waters/support...8881&type=INCT
id53691, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP